Return Exchange Policy

Returns & Exchanges

Return on human hair extensions will be accepted with a service charge. The merchandise must be sent back in the original condition (can not be combed, brushed, washed, cut or altered in any way).
Please print, fill out and return "Exchange / Return Form" with invoice within 5 days of the received date. If the products have been damaged, worn, altered or tags/packaging tampered with, products will be ineligible for a return. If the wrong/damaged products are received, please call us within 24 hours at 213-915-4087.

Exchange Policy

Exchange on human hair extensions for weaving and braiding will be given with 7% service charge. We will ship the exchanged item(s) using the same shipping method as the original order unless instruction in the exchange package specify otherwise. Re-shipping charge will apply. 

Return Policy

Refund on human hair extensions for weaving and braiding will be given with 15% service charge. Request for refund must be made within 10 days of the received date with a "Return Authorization" number. Please call 1-213-915-4087 and ask to speak to "RA" dept. for "Return Authorization" number. Unauthorized return will be sent back at customer's expense.